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Security Policy

Overview

VELUX is an environmentally-conscious company that is focused on the creation of skylights and roof windows. Today, the company’s product lines include blinds, electronic accessories, solar panels, and shades, in addition to several skylights and roof windows. The company, based in Denmark, aims to help residents and businesses get more daylight and sunlight into their spaces with VELUX products. The company, founded in Denmark, is now officially a group of companies, which has a physical presence in more than 40 countries.

Company website: https://www.veluxusa.com/

Year founded: 1941

Produced in: United States, Denmark, France, Germany, the Czech Republic, Poland, Hungary, Slovakia, the United Kingdom and China

Warranty: 10-year installation warranty plus 20-years on glass, 10-years on product and 5-years on blinds and controls

Type of company: VKR Holding A/S, a limited company wholly owned by foundations and family

Security of Personal Information

SolarTown takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. SolarTown employs Secure Sockets Layer (SSL) technology to encrypt during transmission the credit card and other personal information you input when placing an order on our site. SSL is a commonly employed method of encrypted communication used on the Internet. Except for those transmissions, you should assume the site is not encrypted and that we do not encrypt any transmissions between you and us or with our business partners. Email communications and online comments and other user content are not encrypted, so you should not include sensitive personal information in them. “Phishing,” imposters, and fake websites are a fact of modern life, and it is your responsibility to take steps to protect yourself.
What Can You Do To Protect Personal Information

At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us immediately.

An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use. For instance, when you create an account on our site, you will choose a password. You should protect the security of your password to keep the other personal information you provide secured. Do not give your password to anyone else under any circumstances, and change your password periodically to protect the security of your account.

Our commitment to protecting the privacy of your personal information is spelled out in more detail in our privacy policy, which can be found here.