VELUX is an environmentally-conscious company that is focused on the creation of skylights and roof windows. Today, the company’s product lines include blinds, electronic accessories, solar panels, and shades, in addition to several skylights and roof windows. The company, based in Denmark, aims to help residents and businesses get more daylight and sunlight into their spaces with VELUX products. The company, founded in Denmark, is now officially a group of companies, which has a physical presence in more than 40 countries.
Company website: https://www.veluxusa.com/
Year founded: 1941
Produced in: United States, Denmark, France, Germany, the Czech Republic, Poland, Hungary, Slovakia, the United Kingdom and China
Warranty: 10-year installation warranty plus 20-years on glass, 10-years on product and 5-years on blinds and controls
Type of company: VKR Holding A/S, a limited company wholly owned by foundations and family
Many of the items you purchase from SolarTown.com can be returned for a refund (excluding shipping charges and a restocking fee) for up to 30 days after the date of shipment. All custom orders and other items indicated on the site are not returnable. A Return Authorization Number (RAN) must be obtained from Customer Service at 1-866-391-0432 for all returns or exchanges.
We will not accept any packages without a RAN. You must write the RAN on the outside of the package that you are sending back, or it will be refused. You are responsible for returning the product back within 15 days of receiving the RAN. On all returns, it may take up to 7 days from the date of receipt of the return shipment for us to process your refund. We will refund the money in the same way that you originally paid for the order (i.e., if you paid by credit card, you will receive a credit to that credit card).