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Return Policy

Overview

VELUX is an environmentally-conscious company that is focused on the creation of skylights and roof windows. Today, the company’s product lines include blinds, electronic accessories, solar panels, and shades, in addition to several skylights and roof windows. The company, based in Denmark, aims to help residents and businesses get more daylight and sunlight into their spaces with VELUX products. The company, founded in Denmark, is now officially a group of companies, which has a physical presence in more than 40 countries.

Company website: https://www.veluxusa.com/

Year founded: 1941

Produced in: United States, Denmark, France, Germany, the Czech Republic, Poland, Hungary, Slovakia, the United Kingdom and China

Warranty: 10-year installation warranty plus 20-years on glass, 10-years on product and 5-years on blinds and controls

Type of company: VKR Holding A/S, a limited company wholly owned by foundations and family

Many of the items you purchase from SolarTown.com can be returned for a refund (excluding shipping charges and a restocking fee) for up to 30 days after the date of shipment. All custom orders and other items indicated on the site are not returnable. A Return Authorization Number (RAN) must be obtained from Customer Service at 1-866-391-0432 for all returns or exchanges.

We will not accept any packages without a RAN. You must write the RAN on the outside of the package that you are sending back, or it will be refused. You are responsible for returning the product back within 15 days of receiving the RAN. On all returns, it may take up to 7 days from the date of receipt of the return shipment for us to process your refund. We will refund the money in the same way that you originally paid for the order (i.e., if you paid by credit card, you will receive a credit to that credit card).

Restocking fees range from 10% to 25% depending on the manufacturer. Skylights with factory installed blinds cannot be returned. Most items from Fakro cannot be returned. It is our policy not to accept any products back for credit or exchange unless they are unused, in resalable condition AND in the original packaging. This return policy is part of our Terms of Use, and in order to place an order with us you must have agreed to our Terms of Use, and so therefore have also agreed to these terms.